Certified Hospitality Manager (CHM) Practice Exam

In what way can communication positively influence organizational culture?

1. By establishing clear hierarchies

2. By fostering an environment of fear and anxiety

3. By promoting openness and trust among employees

4. By reducing collaboration among departments

The correct answer is: By promoting openness and trust among employees

Communication positively influences organizational culture by promoting openness and trust among employees. When communication is transparent and encourages dialogue, it helps to create a supportive environment where team members feel valued and heard. This openness fosters collaboration and strengthens relationships, as employees are more likely to share ideas, provide feedback, and work together towards common goals. In a culture where trust is established through effective communication, employees are more likely to take initiative and contribute their best efforts, knowing their voices matter. This engagement can lead to increased job satisfaction, higher morale, and improved overall organizational performance. The result is a workplace where individuals are motivated to collaborate, drive innovation, and support one another, ultimately shaping a healthier organizational culture. The other choices do not foster a positive culture. Establishing clear hierarchies can sometimes lead to a rigid structure that stifles open communication instead of enhancing it. Promoting an environment of fear and anxiety clearly undermines trust and prevents open dialogue. Lastly, reducing collaboration among departments goes against the principle of a cohesive, open culture where communication is encouraged to share knowledge and support teamwork.