Certified Hospitality Manager (CHM) Practice Exam

What does a value statement typically include?

1. A summary of financial goals

2. Focus on families, providing value, and doing it right every time

3. A detailed list of employee benefits

4. An overview of the competition

The correct answer is: Focus on families, providing value, and doing it right every time

A value statement is fundamentally designed to articulate the core principles and beliefs that guide an organization. It reflects what the organization stands for and how it operates, providing a framework for decision-making and culture. The inclusion of a focus on families, providing value, and a commitment to doing it right every time resonates with the essence of a value statement. This approach emphasizes the organization's dedication to serving its customers and stakeholders, ensuring a consistent experience that embodies its values. In contrast, the other options do not align with the purpose of a value statement. A summary of financial goals is more aligned with strategic planning rather than values. A detailed list of employee benefits pertains to human resources, focusing on compensation rather than organizational values. An overview of the competition relates to market positioning and strategy, which does not capture the essence of an organization's core beliefs and principles. Thus, the focus on inclusivity and quality assurance within option B is what makes it the most appropriate choice for a value statement.