Certified Hospitality Manager (CHM) Practice Exam

What is the best step a manager can take if an employee does not respond positively to coaching?

1. Create a formal, personalized improvement plan and schedule a follow-up

2. Ignore the issue until it resolves itself

3. Increase the frequency of informal check-ins

4. Assign the employee to a different team

The correct answer is: Create a formal, personalized improvement plan and schedule a follow-up

Creating a formal, personalized improvement plan and scheduling a follow-up is the most effective step a manager can take when an employee does not respond positively to coaching. This approach allows the manager to address specific performance issues in a structured manner, providing clear expectations and timelines for improvement. It also demonstrates to the employee that the manager is committed to their development and success. A personalized improvement plan outlines the exact areas where the employee needs to enhance their skills or performance, making it easier for them to understand what is required. Regular follow-up meetings establish accountability and allow the manager to provide ongoing support and adjustments as needed. This structured framework not only helps the employee stay focused on their goals but also creates an opportunity for open communication and feedback, fostering a more conducive environment for growth. In contrast, ignoring the issue does not address the underlying problems and can lead to further declines in performance or morale. Increasing the frequency of informal check-ins might be beneficial but could lack the structure necessary for meaningful improvement without a clear plan in place. Assigning the employee to a different team does not resolve the problem either; it simply relocates the issue, and the employee may continue to struggle without proper guidance and support. Therefore, a formal improvement plan is the most proactive and effective strategy in