Certified Hospitality Manager (CHM) Practice Exam

What should management focus on to ensure effective employee performance?

1. Providing minimal instructions and guidance

2. Setting clear expectations and providing necessary training

3. Overloading employees with tasks

4. Implementing strict micromanagement policies

The correct answer is: Setting clear expectations and providing necessary training

Management should focus on setting clear expectations and providing necessary training to ensure effective employee performance. This approach establishes a strong foundation for employees to understand their roles, responsibilities, and the standards to which they will be held. When employees are provided with specific, attainable goals and the resources they require to achieve them, they are more likely to perform well and feel confident in their abilities. Clear expectations create a framework within which employees can operate effectively, reducing uncertainty and increasing accountability. When these expectations are coupled with adequate training, employees are equipped with the skills and knowledge needed to meet their goals. This not only enhances their performance but also promotes job satisfaction and retention. On the other hand, minimal instructions can lead to confusion, while overloading employees with excessive tasks may result in burnout and decreased productivity. Micromanagement can stifle creativity and initiative, leading to a decrease in morale and overall effectiveness. Therefore, setting clear expectations along with providing appropriate training is the most effective strategy for promoting high performance among employees.