Certified Hospitality Manager (CHM) Practice Exam

What strategy can help decrease micromanaging among staff?

1. Increase the frequency of management check-ins

2. Ensure everyone on the staff is properly trained

3. Limit staff autonomy in decision-making

4. Assign all tasks manually without delegation

The correct answer is: Ensure everyone on the staff is properly trained

The strategy of ensuring that everyone on the staff is properly trained is effective in decreasing micromanaging because it empowers employees to perform their tasks confidently and competently. Proper training equips staff with the necessary skills and knowledge, allowing them to take ownership of their responsibilities. When employees understand their roles and feel competent, they are less likely to seek constant guidance or feel the need for oversight. This fosters a culture of trust and allows managers to step back, leading to greater employee engagement and satisfaction. In contrast, increasing the frequency of management check-ins can actually contribute to micromanagement rather than alleviate it. Limiting staff autonomy in decision-making directly contradicts the goal of reducing micromanagement, as it places all decision-making power in the hands of managers. Assigning all tasks manually without delegation also undermines staff confidence and can lead to frustration, as it restricts their ability to work independently. Therefore, focusing on proper training is a key approach to developing a self-sufficient and motivated workforce while minimizing the tendency to micromanage.