Certified Hospitality Manager (CHM) Practice Exam

Why is employee training important when looking to reduce micromanaging?

1. Reduces the need for supervision

2. It makes employees more dependent on management

3. It enables employees to ignore company policies

4. It decreases employee engagement

The correct answer is: Reduces the need for supervision

Employee training is vital in the context of reducing micromanaging because it empowers staff with the necessary skills and knowledge to perform their roles independently. When employees receive comprehensive training, they become more competent in their tasks, which naturally decreases the reliance on direct oversight from managers. Trained employees are better equipped to make informed decisions, solve problems, and take responsibility for their actions. This autonomy leads to increased confidence, allowing managers to step back and focus on higher-level strategic tasks rather than constant supervision. In contrast, options suggesting that training could make employees dependent on management or lead them to ignore company policies emphasize outcomes contrary to the objectives of effective training. Proper training should enhance understanding of company policies and encourage compliance, rather than diminishing accountability. Similarly, employee engagement is generally enhanced through effective training, which fosters a feeling of investment in their work and the organization as a whole.