Certified Hospitality Manager Practice Exam 2025 - Complete Prep Guide

The function of a front desk in a hotel primarily revolves around managing guest interactions and services, which is why the correct answer focuses on managing guest check-in and check-out, handling reservations, and providing various guest services. This role is essential in creating a positive first impression and ensuring that guests have a seamless experience during their stay.

The front desk is often referred to as the nerve center of hotel operations. It acts as the main point of contact for guests, facilitating their arrival and departure, handling their inquiries, and addressing any issues that may arise during their stay. By managing reservations, the front desk also ensures that the accommodation preferences of guests are met, which is critical for customer satisfaction.

Other functions such as overseeing food and beverage services, housekeeping, maintenance operations, or coordinating marketing strategies, while important in their own right, fall outside the primary responsibilities of the front desk. They are typically handled by different departments within the hotel, which support the overall guest experience but do not form the core functions associated with the front desk's role.