Certified Hospitality Manager Practice Exam 2025 - Complete Prep Guide

Technology plays a crucial role in enhancing operational efficiency within hotels, primarily by streamlining processes such as reservations and check-ins. This improvement arises from the ability of technology to automate routine tasks, reduce human error, and expedite workflow. For example, online booking systems allow guests to reserve rooms without needing to call the hotel, thus freeing up staff to focus on providing exceptional customer service. Automated check-in kiosks or mobile check-in apps also reduce wait times for guests, leading to a smoother arrival experience.

The contribution of technology to efficiency can also be seen in how it enables real-time data exchange across various departments, such as housekeeping, front desk, and sales, ensuring that everyone is on the same page and that operations run seamlessly. Tools like property management systems can handle bookings, track occupancy rates, and manage billing more efficiently than traditional methods.

In contrast, limiting customer service options, increasing manual paperwork, and standardizing all hotel operations do not align with the goal of operational efficiency. Reducing options for customer service can lead to a less satisfying guest experience, while increasing manual paperwork can slow down processes, negating the benefits of technology. Similarly, while certain standardization can improve efficiency, it is not the sole function of technology, which is more about enhancing