Certified Hospitality Manager (CHM) Practice Exam

What can be done to ensure staff investment in a meeting?

1. Discourage participation to save time

2. Ask them to help plan the meeting

3. Provide refreshments as an incentive

4. Schedule it last minute

The correct answer is: Ask them to help plan the meeting

When seeking to ensure staff investment in a meeting, involving them in the planning process fosters a sense of ownership and commitment. When employees are given the opportunity to contribute to the meeting agenda, voice their opinions, and suggest topics, they are more likely to feel that their input is valued, leading to increased engagement during the meeting itself. This collaborative approach can also enhance the quality of discussions, as diverse perspectives enrich the content and relevance of the meeting. Strategies like providing refreshments may improve attendance but do not inherently promote investment in the planning or outcomes of the meeting. Similarly, discouraging participation can lead to disengagement and resentment among staff, while scheduling meetings at the last minute typically results in lower attendance and decreased preparedness, thus failing to cultivate investment. Involving staff from the outset is a more strategic approach to ensuring they are committed and engaged during the meeting.