Certified Hospitality Manager (CHM) Practice Exam

What is an effective way to reinforce workplace culture among employees?

1. Provide free lunch every day

2. Make sure actions reflect appreciation for all employees

3. Implement strict dress codes

4. Limit employee feedback to performance reviews

The correct answer is: Make sure actions reflect appreciation for all employees

Reinforcing workplace culture is essential to enhancing employee engagement, satisfaction, and overall productivity. Making sure that actions reflect appreciation for all employees is an effective way to do this because it helps to create an inclusive and supportive environment. When employees feel genuinely valued and recognized for their contributions, it fosters a sense of belonging and loyalty to the organization. Appreciation can be expressed through various means, including verbal recognition, awards, and opportunities for professional development. This aligns with a positive workplace culture where employees are motivated to perform their best, collaborate, and innovate, knowing their efforts are acknowledged. In contrast, while providing free lunches can be a nice perk that may help with morale, it doesn’t inherently build the foundation of a strong workplace culture. Implementing strict dress codes could be seen as limiting self-expression and may not contribute positively to employee engagement. Limiting employee feedback to performance reviews restricts open communication channels and can give the impression that feedback is unimportant during non-review periods, which can harm workplace culture. Thus, ensuring that actions reflect genuine appreciation is vital in creating a thriving workplace culture.