Certified Hospitality Manager (CHM) Practice Exam

What strategy can help ensure employees are making ethical decisions?

1. Implement strict penalties for unethical behavior

2. Reinforce the concept of ethics often

3. Limit discussions about ethics to yearly training sessions

4. Focus solely on compliance with regulations

The correct answer is: Reinforce the concept of ethics often

Reinforcing the concept of ethics often is a key strategy in ensuring that employees make ethical decisions. When ethical principles are regularly communicated and integrated into daily operations, employees are more likely to internalize those values. This constant reminder helps create a culture of ethics within the organization where employees feel supported in their moral reasoning and are more inclined to consider the ethical implications of their decisions. In addition, frequent discussions about ethics encourage open dialogue among employees, allowing them to share concerns, ask questions, and seek guidance on ethical dilemmas they may encounter. This ongoing engagement helps build a stronger ethical foundation, as employees can better recognize and address potential ethical issues in real-time, rather than relying solely on infrequent training sessions. In contrast, implementing strict penalties may threaten employees rather than positively influencing ethical behavior, while limiting ethics discussions to yearly training reduces the immediate relevance of ethics in daily decision-making. Focusing solely on compliance may overlook the importance of fostering a deep-rooted ethical culture, leading to a purely check-box mentality rather than genuine ethical decision-making.